Effective Date: May 15, 2025
Overview
At Empowered Living LLC, we are deeply committed to safeguarding your privacy. We understand the sensitive nature of behavioral health information and strictly protect your personal and mental health data in accordance with applicable federal and state regulations, including the Health Insurance Portability and Accountability Act (HIPAA).
This Privacy Policy explains how we collect, use, share, and protect your information when you receive behavioral health services through our clinic or access our website at https://www.empoweredlivingpa.com/.
Information We Collect
We collect personal and health-related information to support your mental wellness journey, including:
- Personal Identifiers: Name, date of birth, contact information (address, phone number, email).
- Behavioral Health Information: Diagnoses, therapy notes, psychiatric evaluations, treatment plans, prescribed medications, and communications with our clinical team.
- Payment and Insurance Data: Health insurance details and billing information.
- Digital Interaction Data: IP address, browser type, and timestamps when using our website or patient portal.
How We Use Your Information
Your information is used solely for purposes related to your behavioral health care, such as:
- Providing psychiatric evaluations, medication management, and mental health therapy.
- Coordinating care with other providers at your request.
- Managing insurance claims and billing.
- Scheduling appointments and sending reminders.
- Responding to your inquiries and enhancing patient care experiences.
- Complying with legal obligations and healthcare regulations.
- We do not share your phone number with third parties for marketing purposes.
How We Share Your Information
We do not sell your personal or behavioral health information. We may share your data with:
- Insurance Providers for payment and claims processing.
- Collaborating Healthcare Professionals involved in your treatment.
- Authorized Service Providers (e.g., electronic health record platforms), bound by confidentiality agreements.
- Regulatory and Legal Authorities, as required by law (e.g., for public safety or court orders).
- Emergency Services, if there is an imminent risk of harm to you or others.
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SMS Text Alerts
By using our website, you agree to receive SMS text alerts related to behavioral health services, appointment reminders, and important updates. You may opt in or out of these alerts at any time by following the instructions provided on our website. Your choice to opt in or out of SMS text alerts will not affect your access to any other features or services available on our website.
SMS Terms & Conditions
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SMS Consent for Communication:
By providing your phone number and consenting to receive SMS messages, you agree to receive text-based communication related solely to our behavioral health services. We do not share your phone number with third parties for marketing purposes.
Types of SMS Messages You May Receive:
If you opt in to receive text messages from Empowered Living LLC, we may send you messages related to your behavioral health care, such as:
- Appointment confirmations and reminders
- Follow-up care or therapy session messages
- Updates on treatment plans or provider availability
- Billing notifications
- Relevant wellness tips or resource updates (if applicable)
Example:
“Hi [Patient Name], this is a reminder for your therapy session with Empowered Living LLC at [Location] on [Date] at [Time]. Reply STOP to unsubscribe from future text messages.”
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Message Frequency:
The number of messages you receive may vary depending on your level of engagement and care needs. Typically, you may receive up to 10 messages per week regarding your appointments, billing updates, or care reminders.
Example:
“You may receive up to 2 text messages weekly related to your behavioral health appointments or account notifications.”
Standard Carrier Charges:
Message and data rates may apply depending on your mobile carrier’s plan. Charges may vary for domestic or international text messages.
How to Opt-In:
You can consent to receive SMS messages in any of the following way:
- By checking the SMS consent box on our physical or digital intake forms (Contact Us)
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How to Opt-Out:
You may opt out of receiving SMS messages at any time by replying “STOP” to any message. You may also contact our office directly to request removal from our messaging system.
Need Help?
If you need assistance or are experiencing issues with our SMS services, reply “HELP” to any message. You can also reach out to our support team at https://www.empoweredlivingpa.com/behavioral-health-services-contact-us.
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Additional Disclosures:
- Message and data rates may apply.
- To unsubscribe, reply “STOP” at any time.
- For help, reply “HELP” or visit our Privacy Policy and Terms & Conditions.
- Message frequency will vary based on your care needs.
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Your Rights
You are entitled to:
- Access and request a copy of your mental health records.
- Request corrections to incomplete or inaccurate information.
- Request limits on how your information is used or shared.
- File a complaint if you believe your privacy rights have been compromised.
Data Protection and Security
We utilize administrative, technical, and physical safeguards to secure your personal and behavioral health information. All electronic communications are encrypted, and access is restricted to authorized personnel who are trained in confidentiality practices.
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Communication Preferences
We may contact you via phone, email, or text regarding your care. During intake, you may provide consent and choose your preferred method of communication. You may opt out of non-essential messages at any time.
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Website Usage and Cookies
Our website may use cookies to improve functionality and user experience. We do not track users for advertising or sell browsing data.
We do not share mobile data or consent information for promotional or marketing purposes. Text message opt-in data will never be shared with third parties.
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Third-Party Websites
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those third-party sites.
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Policy Updates
We may revise this Privacy Policy periodically. Updates will be posted on our website along with the date of the latest revision.
Contact Us
For questions about this policy or to exercise your privacy rights, please contact us:
- Email: mtownsendlcsw@gmail.com
- Phone: 570-234-0403